The energy market in 2026 presents a landscape shaped by competition, evolving tariffs, and a growing commitment to renewable sources. Since the liberalisation of the market in 2007, consumers have enjoyed the ability to choose from a diverse array of suppliers, each offering distinct pricing structures and contractual terms. Understanding the nuances of these offers, from fixed-price contracts to indexed tariffs, and from green electricity to customer service quality, has become essential for households seeking to optimise their energy expenditure whilst aligning with their environmental values.
| Supplier | Electricity Tariff (per kWh) | Green Energy Commitment | Customer Satisfaction Rating | Disputes per 100,000 Contracts | Notable Features |
|---|---|---|---|---|---|
| Engie Particuliers | £0.1985 (base) £0.2045 (peak) £0.1628 (off-peak) Fixed for 3 years |
Green electricity via guarantees of origin 5% green gas as standard Target: 50 GW renewable capacity by 2026 |
4.38 out of 5 (~24,000 reviews) |
25 | Customer Service of the Year 2026 5 million green electricity customers Government stake: 23.64% Carbon neutrality target: 2045 |
| EDF | £0.1940 (Tarif Bleu) Regulated tariff |
76% nuclear generation Remainder from hydroelectric and renewables Carbon neutrality target: 2050 |
3.7 out of 5 (Trustpilot) |
44 total disputes (2023 report) |
Historical incumbent since 1946 30 million customers State-controlled since 2023 Extensive physical branch network |
| TotalEnergies | £0.1783 (Standard Fixe) £0.1720 (Verte Fixe) |
VertVolt label certification Renewable electricity options available Conso'Vert+ certified by ADEME |
3.5 out of 5 (~1,091 reviews) |
Not specified | Third position in market 5 million customers Customer Service of the Year 2024 (business) Global presence in 150 countries |
| Primeo | £0.1704 (Fixe Eco -15%) £0.181 (peak) £0.1397 (off-peak) Fixed until July 2027 |
232 renewable energy sites across Europe 1,489 GWh green electricity generated (2024) Green electricity option (+£2/month) |
4.3 out of 5 (~2,432 reviews) |
19 | Swiss-based, active since 2013 250,000 customers (France & Switzerland) 9.84% cheaper than reference price £100 welcome discount |
| Ekwateur | £0.2024 Fixed for 1 year |
100% renewable electricity Certified via guarantees of origin Direct support to local producers |
3.9 out of 5 (~487 reviews) Customer service: 4+ out of 5 |
Not specified | Digital-first French start-up 140,000 customers Smart thermostat and renovation support Community chat feature |
| La Bellenergie | £0.1720 (Prudence) £0.1827 (peak) £0.1409 (off-peak) 1, 2 or 3 year contracts |
VertVolt-labelled green electricity ADEME certified Renewable electricity focus |
4.41 out of 5 4.48 out of 5 (detailed) (~1,445 reviews) 91% would recommend |
21 | Founded 2022 Selectra Score: A Selectra Prize 2024 winner 12.1% saving vs reference rates Energy renovation advice |
| Enercoop | £0.2531 ~15% above regulated tariff |
100% renewable (wind, solar, hydro) French producers only Guarantees of origin certified |
4.79 out of 5 (~3,000 reviews) |
6 (lowest in market) |
Cooperative structure 112,000 customers, 64,200 members £227m revenue (2023) Greenpeace leading ranking Profits reinvested in renewables |
Engie particuliers
Engie Particuliers stands as a central reference point within the French energy market, embodying a blend of established heritage and forward-thinking ambition. The company, which evolved from the historical Gaz de France, has transformed itself into a major player offering both electricity and gas to millions of customers. With a workforce of approximately 98,000 people spread across more than 30 countries, Engie has generated substantial revenue, reaching 73.8 billion euros in 2024. The French government maintains a significant stake of 23.64 per cent, underscoring the strategic importance of this supplier. Engie's commitment to carbon neutrality by 2045 signals a long-term vision that places renewable energy at the heart of its strategy, with a target of 50 gigawatts of renewable capacity by 2026.
Pricing structure and tariff options
Engie Particuliers offers a comprehensive range of tariffs designed to cater to different consumption profiles and customer preferences. For electricity, the Elec Référence 3 ans contract provides a fixed-price arrangement, ensuring stability over a three-year period. As of March 2026, this offer is priced at 0.1985 euros per kilowatt-hour for a standard 6 kilovolt-ampere meter on the base option, with a monthly subscription of 15.3 euros. For households with peak and off-peak hour metering, the tariff is 0.2045 euros per kilowatt-hour during peak times and 0.1628 euros per kilowatt-hour during off-peak periods. This fixed-price electricity for 3 years allows customers to budget with confidence, shielded from the volatility of wholesale energy prices. Engie also offers gas through its Gaz Référence 3 ans contract, which is indexed to French wholesale gas prices. This gas offer includes 5 per cent green gas as standard, reflecting Engie's dedication to integrating renewable sources into its portfolio. The gas tariff stands at approximately 0.1023 euros per kilowatt-hour, with a monthly subscription of 30.91 euros. These pricing structures demonstrate Engie's strategy to provide long-term security whilst incorporating sustainable energy components.
Customer service and contractual conditions
Customer service remains a cornerstone of Engie's approach to the market. The company has been awarded the title of Customer Service of the Year 2026, a recognition that speaks to its efforts in ensuring responsive and effective support. With a customer satisfaction rating of 4.38 out of 5 based on approximately 24,000 reviews, Engie demonstrates a strong capacity to meet customer expectations. The company records 25 complaints per 100,000 contracts, a metric that, whilst indicating room for improvement, reflects a manageable level of formal disputes. Engie's customer service is accessible via telephone, with lines open from Monday to Saturday from 8am to 8pm, and Sunday from 10am to 5pm, providing ample opportunity for customers to seek assistance. The contractual conditions associated with Engie's offers emphasise flexibility within the framework of fixed-price agreements. The three-year fixed-price electricity contract ensures that the per-kilowatt-hour rate remains constant, offering protection against potential increases in energy tariffs. Engie's green electricity is sourced through guarantees of origin, ensuring that for every kilowatt-hour consumed, an equivalent amount of renewable energy is injected into the grid. This approach, whilst standard within the industry, provides customers with the assurance that their electricity consumption supports the development of renewable energy infrastructure. Engie serves approximately 5 million customers with green electricity, reinforcing its position as a significant contributor to the energy transition.
Edf
EDF, or Électricité de France, represents the historical incumbent in the French electricity market, having been established in 1946 following the nationalisation of energy companies. The company continues to hold a dominant position, serving around 30 million customers and generating approximately 70 per cent of French electricity through nuclear power. EDF's Tarif Bleu, a government-regulated tariff, remains a benchmark within the market, offering a reference point for pricing and contractual terms. The company's commitment to carbon neutrality by 2050 reflects a long-term strategy that balances nuclear generation with the expansion of renewable energy sources.
Regulated and market-based offerings
EDF's Tarif Bleu is a regulated tariff that provides a baseline for electricity pricing across France. As of March 2026, the Tarif Bleu is priced at 0.1940 euros per kilowatt-hour for a 6 kilovolt-ampere meter, with a monthly subscription of approximately 15.65 euros. This tariff is subject to periodic adjustments by regulatory authorities, ensuring that it reflects the underlying costs of electricity generation and distribution. EDF also offers market-based electricity contracts, including options such as ZEN WEEK-END and Vert Électrique, which cater to customers seeking alternative pricing structures or green energy options. For gas, EDF provides two main offers: Avantage Gaz 2 ans, which features fixed prices over a two-year period, and Avantage Gaz Optimisé, which is indexed to reference prices set by the Energy Regulatory Commission. The fixed gas tariff stands at approximately 0.1050 euros per kilowatt-hour, whilst the indexed option is priced at around 0.0981 euros per kilowatt-hour. These offerings demonstrate EDF's strategy to provide both stability through fixed-price contracts and flexibility through indexed tariffs, allowing customers to choose according to their risk appetite and budgetary constraints.
Customer experience and market position
EDF's customer service benefits from the company's extensive network of physical branches throughout France, providing a tangible point of contact for customers who prefer face-to-face interactions. The company's customer service is not outsourced, ensuring a direct line of communication between customers and EDF's support teams. Customer reviews on Trustpilot indicate a rating of 3.7 out of 5, suggesting a generally positive reception tempered by occasional concerns, particularly regarding customer service responsiveness. EDF recorded 44 disputes according to the National Energy Mediator report in 2023, a figure that, when compared to the company's vast customer base, reflects a relatively low rate of formal complaints. EDF's market position is underpinned by its role as a state-controlled entity since 2023, reinforcing public trust and confidence in the company's stability. The company's electricity generation relies heavily on nuclear power, which constitutes approximately 76 per cent of its output, with the remainder sourced from hydroelectric and other renewable sources. EDF's contractual conditions emphasise reliability and long-term security, with the Tarif Bleu serving as a stable reference point for households across the country. The company's specialised offerings, such as Vert Électrique Auto, cater to the growing market of electric vehicle owners, reflecting EDF's adaptation to emerging energy consumption patterns.
Totalenergies
TotalEnergies, originally a major player in the petroleum industry, has expanded its portfolio to become a significant supplier of electricity and gas in France. The company occupies the third position in the market, serving approximately 5 million customers. TotalEnergies has demonstrated a commitment to competitive pricing and customer satisfaction, earning the VertVolt label certification and achieving a customer assessment score of 85 out of 100. The company's consolidated annual revenue of 266 billion euros and its presence in 150 countries underscore its global reach and financial strength.
Competitive tariffs and green credentials
TotalEnergies offers a range of electricity and gas tariffs designed to appeal to cost-conscious consumers whilst supporting the transition to renewable energy. The company's electricity pricing is notably competitive, with the Standard Fixe offer standing at approximately 0.1783 euros per kilowatt-hour for a 6 kilovolt-ampere meter as of March 2026. This rate positions TotalEnergies as a cost-effective option for households seeking to reduce their energy bills. The annual cost for a household consuming 6,100 kilowatt-hours is approximately 1,451 euros, reflecting a pricing strategy that balances affordability with service quality. TotalEnergies also provides the Verte Fixe option, which incorporates renewable energy sources, priced at approximately 0.1720 euros per kilowatt-hour. For gas, TotalEnergies offers both Standard Fixe and Spéciale Gaz tariffs, with the latter priced at approximately 0.1263 euros per kilowatt-hour, providing a particularly attractive option for gas consumers. The company's VertVolt label certification, awarded by ADEME, attests to the environmental credentials of its green electricity offers, ensuring that customers can support renewable energy development through their energy choices. TotalEnergies' commitment to both fixed-price and indexed tariff options provides flexibility, allowing customers to select the pricing structure that best aligns with their consumption patterns and risk preferences.
Customer engagement and service quality
TotalEnergies has invested significantly in customer service, earning the title of Customer Service of the Year in 2024 for business energy suppliers. Customer reviews indicate a satisfaction rating of 3.5 out of 5 based on approximately 1,091 reviews, suggesting a positive overall reception with areas for ongoing improvement. The company's mobile application, whilst functional, has received a score of 3.3 out of 5 from over 28,000 reviews, indicating that there is scope for enhancing the digital customer experience. TotalEnergies' customer service is accessible via telephone, with support available during extended hours to accommodate diverse customer schedules. The company's contractual conditions emphasise transparency and flexibility, with options for contract durations ranging from one to three years. TotalEnergies' approach to customer engagement includes the provision of detailed information about energy consumption and pricing, enabling customers to make informed decisions. The company's Conso'Vert+ option, certified by ADEME, provides an additional green energy choice, reflecting TotalEnergies' commitment to supporting environmental sustainability. The company's emphasis on responsive service and transparent communication has contributed to its positive reputation within the market, although ongoing efforts to refine digital tools and enhance customer interactions remain a focus area.
Primeo
Primeo Energie, a Swiss-based supplier, has established a presence in the French market with a focus on competitive pricing and renewable energy. The company, which has been in operation since 2013, serves approximately 250,000 customers across France and Switzerland. Primeo operates 232 renewable energy sites across Europe and generated 1,489 gigawatt-hours of green electricity in 2024, underscoring its commitment to sustainable energy production. The company's affiliation with a Swiss group that has been active since 1897 provides a foundation of experience and stability.
Pricing strategy and contract terms
Primeo's Fixe Eco -15% offer represents a cornerstone of the company's pricing strategy, providing a 15 per cent reduction on the kilowatt-hour price before tax. As of March 2026, this tariff is priced at 0.1704 euros per kilowatt-hour for a standard 6 kilovolt-ampere meter on the base option, with a monthly subscription of 16.4 euros. For households with peak and off-peak hour metering, the tariff is 0.181 euros per kilowatt-hour during peak times and 0.1397 euros per kilowatt-hour during off-peak periods, with a monthly subscription of 16.36 euros. These rates ensure that electricity prices remain fixed until July 2027, providing customers with long-term budgetary certainty. The annual cost for a household consuming 6,000 kilowatt-hours is approximately 1,201 pounds, reflecting a competitive positioning within the market. Primeo's pricing strategy delivers a notable advantage over the reference price of electricity in France, with the Fixe Eco -15% offer calculated to be 9.84 per cent cheaper than the benchmark. Furthermore, when compared to the EDF regulated tariff with peak and off-peak pricing, Primeo achieves a saving of 9.77 per cent, demonstrating its appeal to cost-conscious consumers. The company also offers a welcome discount of 100 pounds for new customers, enhancing the attractiveness of its offers for those seeking to switch suppliers.
Customer satisfaction and service quality
Primeo has achieved a customer satisfaction rating of 4.3 out of 5 based on approximately 2,432 reviews, indicating a generally positive reception. The company records 19 complaints per 100,000 contracts, a metric that compares favourably within the market and suggests effective customer relationship management. Primeo's customer service is available by telephone from Monday to Friday between 8:30am and 6:30pm, providing direct access to support during standard working hours. The company's Selectra Score of B for the Fixe Eco -15% offer reflects a strong overall assessment of pricing, service quality, and environmental credentials. Primeo's green electricity option is available as a standard offering, although it does not carry the premium VertVolt label. Customers who opt for green electricity pay an additional 2 euros per month, ensuring that their consumption supports renewable energy sources. The company's contractual conditions emphasise transparency and customer choice, with fixed-price agreements providing long-term stability. Primeo's smaller scale, when compared to larger incumbents, allows for a more personalised approach to customer service, with a focus on responsiveness and flexibility. The company's commitment to renewable energy, evidenced by its extensive network of renewable energy sites, aligns with the growing consumer demand for sustainable energy solutions.
Ekwateur
Ekwateur, a French start-up, has carved out a niche in the energy market with a focus on digital innovation and 100 per cent green energy. The company, which claims to serve approximately 140,000 customers, has positioned itself as a champion of renewable energy and transparent pricing. Ekwateur's digital-first approach, supported by a mobile application and online portal, appeals to tech-savvy consumers seeking a modern and streamlined energy management experience. The company's commitment to providing electricity sourced exclusively from renewable sources, certified by guarantees of origin, reflects its dedication to environmental sustainability.
Tariff structure and environmental commitment
Ekwateur offers fixed-price electricity contracts that provide stability and predictability for customers. The company's green electricity is priced at approximately 0.2024 euros per kilowatt-hour, positioning it as a premium option within the market. The annual cost for a 100-square-metre house is approximately 3,941 pounds, reflecting the company's emphasis on quality and environmental credentials over rock-bottom pricing. Ekwateur's electricity is certified by guarantees of origin, ensuring that for every kilowatt-hour consumed, an equivalent amount of renewable energy is injected into the grid. The company provides transparent origin information for its renewable sources, allowing customers to understand the provenance of their electricity. Ekwateur's pricing strategy is designed to support the development of renewable energy infrastructure, with a portion of customer payments directed towards local producers. This approach fosters a direct connection between consumers and renewable energy generators, reinforcing the company's commitment to environmental sustainability. Ekwateur's tariff structure includes fixed prices for a year, providing customers with protection against potential increases in energy costs whilst supporting the transition to a low-carbon economy.
Digital innovation and customer engagement
Ekwateur's digital-first approach is a defining characteristic of the company's customer engagement strategy. The mobile application and online portal provide customers with real-time access to energy consumption data, enabling them to monitor usage patterns and identify opportunities for efficiency improvements. The company's customer service, rated at over 4 out of 5 by customers, is supported by a community chat feature that facilitates peer-to-peer support and information sharing. Ekwateur's customer service is accessible via email at coupdefoudre@ekwateur.fr and by telephone on 09 77 40 66 66, ensuring multiple channels for customer support. The company provides tools to help customers reduce energy consumption, including a smart thermostat and support for energy renovation work. These services reflect Ekwateur's holistic approach to energy management, which extends beyond simple supply to encompass broader energy efficiency and sustainability goals. Customer reviews indicate a satisfaction rating of 3.9 out of 5 based on approximately 487 reviews, suggesting a positive overall reception with room for ongoing enhancement. Ekwateur's contractual conditions emphasise transparency and customer empowerment, with clear information about pricing, contract terms, and the environmental impact of energy consumption. The company's commitment to digital innovation and renewable energy positions it as a forward-thinking alternative within the competitive energy market.
La bellenergie
La Bellenergie, founded in 2022, has quickly established itself as a supplier focused on renewable electricity and customer satisfaction. The company offers electricity exclusively, with a range of contract options spanning one, two, or three years. La Bellenergie's Prudence offering, priced at 0.1720 euros per kilowatt-hour, provides a competitive tariff that appeals to cost-conscious consumers seeking reliable and transparent pricing. The company has achieved a customer satisfaction rating of 4.41 out of 5, with 91 per cent of customers indicating they would recommend the service, reflecting strong performance in customer relationship management.
Pricing and contract flexibility
La Bellenergie's Prudence offering represents a central element of the company's pricing strategy, providing fixed-price electricity with a monthly subscription of approximately 14.8 euros for the base option and 14.75 euros for peak and off-peak hour metering. The tariff for peak hours is 0.1827 euros per kilowatt-hour, whilst the off-peak rate is 0.1409 euros per kilowatt-hour. These rates ensure that customers benefit from stable and predictable pricing over the contract duration, with options for one, two, or three-year agreements. The annual cost for a household consuming 6,000 kilowatt-hours is approximately 1,209 euros, positioning La Bellenergie as a competitive option within the market. The company's Selectra Score of A for the Prudence offer reflects a strong overall assessment, recognising the combination of competitive pricing, service quality, and environmental credentials. La Bellenergie's pricing strategy achieves a saving of approximately 12.1 per cent when compared to reference market rates, demonstrating its appeal to households seeking to reduce their energy expenditure. The company's contract flexibility, with options for varying durations, allows customers to align their agreements with their individual circumstances and preferences.
Customer support and environmental focus
La Bellenergie has achieved notable success in customer satisfaction, with a rating of 4.48 out of 5 based on approximately 1,445 reviews. The company records 21 disputes per 100,000 contracts, a metric that compares favourably within the market and suggests effective customer relationship management. La Bellenergie's customer service is accessible by telephone on 04 84 80 20 00 and via email at [email protected], providing multiple channels for support. The company won the Selectra Prize in 2024, a recognition of its performance in delivering quality service and competitive pricing. La Bellenergie offers energy renovation advice, supporting customers in improving the energy efficiency of their homes and reducing overall consumption. This holistic approach to energy management reflects the company's commitment to sustainability and customer empowerment. La Bellenergie's green electricity options include VertVolt-labelled offerings, certified by ADEME, ensuring that customers can support renewable energy development through their energy choices. The company's contractual conditions emphasise transparency and customer choice, with clear information about pricing, contract terms, and environmental impact. La Bellenergie's focus on renewable electricity and customer satisfaction positions it as a strong alternative within the competitive energy market.
Enercoop
Enercoop stands as a distinctive player within the French energy market, operating as a cooperative that supplies 100 per cent renewable electricity sourced from wind, solar, and hydroelectric power. The company has 112,000 customers and 64,200 members, reflecting its cooperative structure that empowers customers as stakeholders. Enercoop generated 227 million euros in revenue during 2023, underscoring its financial viability and market presence. The company's commitment to renewable energy is absolute, with electricity certified by guarantees of origin and sourced exclusively from French renewable energy producers.
Renewable energy and pricing
Enercoop's electricity is sourced entirely from renewable energy sources, with wind, solar, and hydroelectric power forming the backbone of its supply. The company's tariff stands at 0.2531 euros per kilowatt-hour, reflecting a premium pricing structure that supports the development of renewable energy infrastructure. This rate is approximately 15 per cent higher than the regulated tariff, a differential that reflects the cost of sourcing electricity exclusively from renewable sources and the cooperative's commitment to supporting local producers. The monthly subscription for Enercoop's electricity is approximately 12.6 euros for a standard 6 kilovolt-ampere meter, with the annual cost for a household consuming typical volumes positioned as a premium option within the market. Enercoop's pricing strategy is designed to ensure that customer payments directly support renewable energy producers, fostering a sustainable energy ecosystem. The company's cooperative structure means that profits are reinvested in the development of renewable energy capacity and the enhancement of customer services, rather than being distributed to external shareholders. This approach aligns with Enercoop's mission to promote energy transition and environmental sustainability.
Customer engagement and service excellence
Enercoop has achieved an outstanding customer satisfaction rating of 4.79 out of 5 based on approximately 3,000 reviews, reflecting exceptional performance in customer relationship management. The company records only 6 disputes per 100,000 contracts, the lowest rate within the market, underscoring its effectiveness in addressing customer concerns and maintaining high service standards. Enercoop's customer service is accessible by telephone on 09 70 68 07 65, with support available from Monday to Friday between 9am and 6pm. The company's cooperative structure fosters a sense of community and shared purpose among its members, with governance mechanisms that ensure customer voices are heard in strategic decision-making. Enercoop's contractual conditions emphasise transparency and customer empowerment, with clear information about the origin of electricity, pricing, and the environmental impact of consumption. The company's commitment to renewable energy is recognised in the Greenpeace ranking, where Enercoop occupies a leading position alongside other green suppliers. Enercoop's approach to customer engagement extends beyond simple supply to encompass education and advocacy for renewable energy and energy efficiency. The company's focus on local renewable energy producers and its cooperative structure position it as a unique and values-driven alternative within the energy market.